Privacy Policy

Last Updated: August 24, 2026

Mithril Haul respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Mithril Haul LLC, doing business as Mithril Haul (“Mithril Haul,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit our website, contact us, schedule an appointment, request a quote, buy or sell precious metals, or otherwise interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with us, we may collect the following categories of information:

This may include your:

• Name;
• Mailing or billing address;
• Email address;
• Telephone number; and
• Preferred method of communication.
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When you purchase or sell products, we may collect:

• Products purchased, sold, or requested;
• Transaction dates and amounts;
• Shipping and delivery information;
• Payment status;
• Purchase, sales, and quotation history; and
• Communications relating to the transaction.
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Payments may be processed by third-party payment providers. These providers may collect payment-card numbers, bank-account information, billing addresses, and other information needed to complete a transaction.

Mithril Haul may receive limited payment information, such as the payment method used, transaction status, and the last digits of an account or card. We do not necessarily receive or store complete payment credentials.

For certain precious-metals transactions, we may be required or permitted to collect:

• Date of birth;
• Government-issued identification;
• Identification numbers or images;
• Tax-related information;
• Proof of address;
• Ownership information; and
• Other records necessary for fraud prevention, identity verification, recordkeeping, or legal compliance.
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When you contact us or schedule an appointment, we may collect the information contained in your request, including your areas of interest, preferred appointment time, questions, and communications with us.

Please do not submit sensitive financial information through an ordinary contact form unless we specifically request it through a secure method.

When you use the website, we or our service providers may automatically collect:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Referring website;
• Pages viewed;
• Date and time of access;
• Approximate geographic location;
• Website interactions; and
• Cookie or similar technology identifiers.
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We may receive information from payment processors, shipping providers, fraud-prevention services, website hosts, analytics providers, public records, and other service providers involved in our operations.

We may use personal information to:

• Operate and maintain our website;
• Respond to questions and requests;
• Schedule and manage appointments;
• Provide product information and quotations;
• Process purchases and sales;
• Verify payments and identities;
• Package, insure, ship, and deliver orders;
• Maintain transaction and customer records;
• Authenticate, evaluate, or purchase precious-metal products;
• Detect and prevent fraud, theft, unauthorized transactions, and security incidents;
• Comply with legal, tax, accounting, licensing, and recordkeeping requirements;
• Communicate about orders, appointments, services, and policy changes;
• Send marketing communications when permitted;
• Understand website usage and improve our products and services;
• Protect our customers, business, employees, and legal rights; and
• Carry out other purposes disclosed when the information is collected.
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We may disclose personal information to the following categories of recipients:

We may provide information to companies that perform services for us, including:

• Website hosting and maintenance providers;
• Payment processors;
• Appointment and communication platforms;
• Shipping carriers and insurers;
• Cloud-storage and business-software providers;
• Analytics and advertising providers;
• Accountants, attorneys, and professional advisers;
• Identity-verification and fraud-prevention services; and
• Information-security providers.

These providers may use information only as permitted by their agreements with us and applicable law.

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process;
• Respond to a lawful request from a government or law-enforcement agency;
• Maintain legally required transaction records;
• Investigate suspected fraud, theft, or unlawful activity;
• Enforce our agreements and policies; or
• Protect the rights, safety, and property of Mithril Haul, our customers, or others.
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Information may be disclosed as part of a merger, financing, acquisition, sale, restructuring, bankruptcy, or transfer of all or part of our business or assets. Any successor may use the information subject to applicable law and the privacy commitments in effect at the time of transfer.

We may disclose information to another person or business when you direct us to do so or provide your consent.

Mithril Haul does not sell personal information in exchange for money.

Some website analytics or advertising activities may be considered a “sale,” “sharing,” or processing for targeted advertising under certain state privacy laws, even when no money is exchanged. Where required by applicable law, you may request to opt out of those activities.

We do not use personal information for profiling that produces legal or similarly significant decisions about consumers unless expressly disclosed.

Our website and its service providers may use cookies, pixels, tags, and similar technologies. These technologies may be used to:

• Operate essential website functions;
• Maintain security;
• Remember visitor preferences;
• Support shopping-cart or checkout features;
• Understand website traffic and performance;
• Measure advertising effectiveness; and
• Improve the website experience.

You can usually manage cookies through your browser settings or any cookie-control tool displayed on our website. Blocking certain cookies may prevent some website features from operating properly.

Where required by law, we will recognize qualifying universal opt-out preference signals, such as supported browser-based privacy controls.

If you receive promotional emails from us, you may unsubscribe by using the link included in the message or contacting us.

Even if you opt out of marketing, we may continue sending nonpromotional communications concerning appointments, transactions, policy changes, security matters, or other aspects of our business relationship.

You may request to stop promotional text messages by replying STOP, where applicable. Standard messaging and data rates may apply.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, maintaining business and tax records, satisfying precious-metals transaction requirements, resolving disputes, preventing fraud, and complying with applicable law.

Retention periods vary according to the type of information and the reason it was collected. Information may be retained longer when required by law or reasonably necessary to establish, exercise, or defend legal claims.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed completely secure. You should use caution when sending sensitive information electronically and contact us if you believe your information or a transaction has been compromised.

Depending on your location and applicable law, you may have the right to:

• Confirm whether we process your personal information;
• Access personal information we maintain about you;
• Correct inaccurate information;
• Request deletion of information;
• Obtain a portable copy of certain information;
• Opt out of targeted advertising;
• Opt out of the sale of personal information;
• Opt out of certain automated profiling;
• Withdraw consent where processing is based on consent; and
• Appeal a decision concerning a privacy request.

These rights may be subject to exceptions. For example, we may retain information needed to complete a transaction, comply with recordkeeping laws, prevent fraud, protect legal rights, or fulfill another lawful purpose.

To submit a privacy request, contact us using the information at the end of this Privacy Policy and describe the right you wish to exercise.

We may need to verify your identity before completing the request. Verification information will be used only to evaluate and respond to the request.

You may use an authorized agent where permitted by law. We may request evidence that the agent has authority to act for you and may require you to verify your identity directly.

We will respond within the period required by applicable law. If we deny a request, you may appeal the decision by contacting us and clearly identifying the request as a Privacy Request Appeal.

You will not be discriminated against for exercising an applicable privacy right.

Our website and services are intended for adults and are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

Our website may link to third-party websites or use third-party payment, scheduling, mapping, social-media, analytics, or other services.

These third parties operate under their own privacy policies and practices. Mithril Haul is not responsible for the privacy, security, or content of services we do not control. We encourage you to review their policies before providing information.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. If required by law, we will provide additional notice or obtain consent before making a material change.